Training- A Tool to Unlock Human Potential

Training is an educational process which involves the sharpening of skills, concepts, changing of attitude and gaining more knowledge to enhance the performance of employees. A well –trained work force is foundation for sustainability of any Organization Training enhances the ability of any organization to face challenges thrown up by an ever-changing business environment.

In order to maximize the effectiveness of training programs, organizations must constantly assess and identify their employees’ current training and development needs to prepare them for their next positions to achieve higher growth. When the organization invests in improving the knowledge and skills of its employees, the investment is returned in the form of more productive and effective employees.

The main aim of training in any organization is to develop staff and organizational capacity in order to improve processes and services provided. The manner in which the business objectives of any organizations are achieved depends primarily on the values and culture of the Organization.  A philosophy of continuous learning for the growth of employee as well as organization is another key objective of the training.

Why training:

Unlocking the Human Potential: It is endeavor of any organization to unlock & optimize the human capital towards its business growth. Training provides opportunities to every employee of the organization to improve necessary skill sets and empowers them to attain competence in basic work skills and knowledge with regard to their individual responsibilities.

Bridge between Employees & Organization: Training helps to understand the gaps of skills, knowledge & attitude of employees through training need analysis & bridge the same to enhance competency of employees & productivity of the organization.

Optimize performance: Training is directly proportional to the improvement of efficiency and productivity of employees. Employees remain up to date with new process, policies & technology which act as catalyst in  performance of the employees & organization both. Wastage of valuable resources of the organization will be reduced when employees are properly trained.

Generate Confidence among Employees: training extend its arm to prepare staff members to discharge the responsibilities brought about due to elevation in their career and changes in job profiles. Employees feel more satisfied with role they play in organization. It creates a feeling of confidence in minds of the employees. It helps to expand the horizons of human intellect and an overall personality of employees.

Imbibe the Marketing CultureIn any service oriented organization marketing is key differentiator to survive in this fierce competitive era. Training has it pivotal role to play which creates a right mindset with required skill & knowledge.

Facilitate Induction of New Entrants: Training provides handholding support to new entrants by providing them required tools – “Knowledge, Skill & Attitude” to deliver services with confidence from “first day –first hour”.

Reduction of Errors: Most of the errors occur because of many employees lack the desired knowledge and precise skills required for doing a particular job. Continuous Training ensures that employees get the “right skills at right time” .The more trained an employee is, the less are the chances of committing errors in job.

Creation of talent Pool: Creating a pool of well trained employees helps to bridge gaps when someone unexpectedly leaves the organization – or if they accept a transfer or a promotion. Specialized services needs always ready 2nd line of work force, training is having its role to spot & groom them so that they can readily accept the challenges.

Spotting Sparks:  Most of Organizations overlook hidden talents of their employees. Training provides an appropriate platform for employees to share their innovative ideas with top management. Some employees have yearning for a  challenging assignment or a leadership role within the organization; these individuals don’t get the chance to prove their ability or further develop these hidden soft skills. Training helps to spot these sparks in employees so that their untapped abilities can be capitalized.

Address Employee Weaknesses:  Most of the employees have certain development areas /weaknesses at their workplace, which hinder them from giving the best outputs. Training assists in spotting & eliminating these weaknesses, by strengthening business skills and dissolving inner barriers. A well-organized development program helps employees gain analogous skills and knowledge, thus bringing them all to an advanced uniform level.  This also brings whole workforce on equal footing of knowledge & skill, so that organization doesn’t have to depend upon only on specific employees.

Reduction in learning time: In today’s completive scenario, Time is a costly capital in any organization. Regular & Systematic training reduces the learning time log of the employee because If the employees learn through trial and error, they will take a longer time and even may not be able to learn right methods of doing work. Reduced time in delivery of the services to customers, results in customer delight which is the real differentiator in sustainable business growth.


Training demonstrates a commitment to keep employees on the cutting edge of knowledge and Skill. Training initiatives should be in sync with the Business Objectives of the organization & requirements and inputs of all stakeholders.  It should be the endeavor of any training system of any organization that learning imparted to employees is ultimately translated into better performance at the work place thereby making the achievement of the Business.

In nutshell Training is crucial for organizational development and its success which is indeed fruitful to both employer and employees of an organization.

Author : Shiva Kumar Shukla (Faculty), Union Bank of India,Staff college Bengaluru

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