Legal News

July 14, 2025 admin 0 Comments Cabinet Secretariat, CBIC, central ministries grievances, citizen services, Customs Duty complaints, Department of Revenue, Directorate of Public Grievances, DPG, DPG jurisdiction, government grievance cell, grievance redressal, Income Tax grievances, online grievance filing, public complaints, tax issues India

Directorate of Public Grievanees to cover cases related to I-T, customs duty

Citizens can now take help in resolving grievances related to Income Tax and Customs Duty from dedicated grievances redressal cell of the Cabinet Secretariat, as the government has jurisdiction of the Directorate of Public Grievances (DPG).

“The jurisdiction of the Directorate of Public Grievances is hereby extended to Department of Revenue (Income Tax) and Central Board of Indirect Taxes and Customs (Customs related issues),” said a notification issued by the Cabinet Secretariat.

DPG helps to obtain responses to unresolved grievances on matters related to some Central Government departments and organisations. It can help obtain a response and resolution on these grievances from the department or organisation.

Aggrieved persons can give details of the grievance with copies of supporting documents.

Also, earlier attempts to have the grievance resolved through the grievance redressal mechanism of the department, should be furnished.

They are required to indicate whether he/she has filed any appeal against any previous decision of the organisation or department, before any court, tribunal or consumer forum. The grievance can be filed o²ine or online.

DPG will assess what aspects of the complaint fall within its purview, and the gravity of the complaint. Based on this, it will seek comments from the concerned department or organisation or transfer the grievance to it requesting it to directly deal with the matter. This is normally done within 15 working days of receipt of the grievance. A letter will be sent informing of the action taken.

When DPG seeks comments, the department or organisation is expected to examine the matter and give a reply within 30 days. After receipt of comments, it may, if considered necessary, seek further information to ensure that the grievance is dealt with in a fair and objective manner by the department or organisation. Cases on which comments are sought are closed in DPG.

DPG deliberates on grievances related to Central Ministries, departments or organisations, including, Railways, Posts, Telecom, Urban Development, Petroleum and Natural Gas, Civil Aviation, Shipping, Road Transport and Highways, Tourism, Public Sector Banks, Public Sector Insurance Companies, National Saving Scheme of Ministry of Finance, Employees’ Provident Fund Organisation, Regional

Passport Authorities, Central Government Health Scheme, Central Board of Secondary Education, Kendriya Vidyalaya Sangathan, National Institute of Open Schooling, Navodaya Vidyalaya Samiti, Central Universities, Scholarship Schemes of Ministry of HRD, Deemed Universities (Central), and ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour and Youth Affairs.

Grievances concerning or related to policy matters, commercial contracts, decisions involving quasi-judicial procedure, service matters (excluding payment of terminal benefits like gratuity and GPF), matters that are subjudice (pending before courts) and frivolous complaints are not within the jurisdiction of DPG.