Chinese Bank sets up an automated branch equipped with facial-scanning software, a virtual reality room, a hologram machine, talking robots and touchscreens for paying utility bills, among other functions.The “unmanned branch” is launched at central Shanghai’s Huangpu district.
A robot greets customers at the entrance and answers questions using voice recognition software. Clients can swipe their national identification cards to enter the bank — or scan their faces using the bank’s facial recognition device.
The bank isn’t totally unstaffed. Guards still stand sentry, and a room equipped with teleconference software allows VIP clients to request help from human employees based elsewhere.