SBI has decided to permit acceptance of documents for KYC updation through post or mail in the wake of difficulties faced by customers due to local lockdown induced by the second wave of coronavirus pandemic.
In a communication to the Chief General Manager of all its 17 local head offices, SBI stated it has been advised to accept KYC updated requests through mail or post without the physical presence of the customer in the branch in view of a resurgence in COVID-19 infections.
The move is also expected to be followed by other public sector lenders.
In view of COVID-19 curbs or lockdown in several states branches can carry KYC updation on the basis of documents received from customers through post. In no case the customer should be asked to personally visit the branch for KYC updation
“Please ensure that partial freezing of CIFs due to KYC updation is not done up to May 31, 2021,” it further added.