How to file a complaint against Insurance Company

Here are few steps which you can follow for filing a complaint against an Insurance Company


If you are unhappy with your insurance company

  • Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies
  • Give your complaint in writing along with the necessary support documents
  • Take a written acknowledgement of your complaint with the date.


The insurance company should deal with your complaint within 15 days.

  • If that does not happen or if you are unhappy with their solution you can:
    • Approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDA:
    • Make use of the Integrated Grievance Management System:


  • Send a letter to IRDAI with your complaint:
    • Click here to download Complaint Registration Form
    • Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:
    • The General Manager,
      Consumer Affairs Department – Grievance Redressal Cell,

      Insurance Regulatory and Development Authority of India (IRDAI)

      3-5-817/818, United India Towers,
      9th Floor,
      Hyderabad – 500 029

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