DCM (CC) No.G-3/03.44.01/2017-18
The Chairman & Managing Director
Master Circular –Scheme of Penalties for bank branches based on performance in rendering customer service to the members of public
Please refer to the Circular DCM (CC) No.G-3/03.44.01/2016-17 dated July 20, 2016 on the scheme of penalties.
2. A revised and updated version on the subject is annexed for information and necessary action.
3. This Master Circular is available on our website www.rbi.org.in.
(P. Vijaya Kumar)
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